Last month, Royal Bank ran a promotion for a free Asus Eee PC (pronounced “E”) if any customers who upgrade to their Signature No Limit banking package. I was updated to that package automatically because the package that I was using before was no longer available. The difference between my current package and the qualifying package was a $3 charge. I saw that as a good reason to upgrade to get a small little laptop.
I called them up to ask if I was eligible for the promotion. The CSR said that I was and all that I had to do was pay for the addition monthly charges. After I signed on, he told me that I’d have to wait a few days and someone will call me to tell me what to do next. That didn’t sound too promising because whenever you have to rely on someone else, there’s a chance that there will be some delays. In this case, there was a delay and I had to call back to follow up.
I spoke with a lady who looked over my profile and told me that she had to get back to me about the promotion. As far as I know, there was no need to check for anything since the first representative already did all that. The lady called me back a couple of hours later and told me that I wasn’t qualified for the promotion because it was only opened to customers who upgraded from the Day-to-Day banking package. I didn’t fight with her because I was at work and didn’t have time to argue.
A few weeks later, I get a message on my cell phone from RBC saying that they’re still looking into the matter. I’m not sure why they’d still be looking into it if I wasn’t qualified so I just brushed it off and carried on with life.
The following week, I get a letter in the mail telling me that I was qualified for the laptop and all that I had to do was enter in the promotion code on the website and verify my information before they sent out the laptop. I was so excited at it that I called to my parent’s house and asked my little brother to enter the information for me, because I didn’t have internet at the time. He typed in what I told him to type but when he finished, there wasn’t any confirmation or anything. I had to double check to make sure he did it right so I waited until I found a stable wireless signal and re-entered my information. At the end of it, it confirmed my information and said that the laptop will be here within six to eight weeks. Since it has been confirmed, I was willing to be patient and wait.
I can’t believe that after making a few phone calls, it turns out that I am qualified to get a free Asus EEE PC from Royal Bank. The first person I spoke with said that I would be eligible if I upgraded but when I called back, they had to do an investigated to see if I was qualified. The person who called me back said that I didn’t qualify which made me a little disappointed.
Now that I have the laptop in my hands, I plan on doing a little review on it. Initially, I was supposed to get the 2gb version but when I opened the box, I noticed that it was the 8gb version so I lucked out. I have an upcoming “debate” with a colleague of Jenn regarding Mac and PC and I can probably test out the webcam on this little thing and at the same time use it to debate the guy about it. So we’ll see how that turns out. Asus Eee 701SD review, coming up!