Lately, I’ve been doing a lot of overtime at work because I have a project to complete. In this project I’m responsible for the encryption of three hundred or so laptops. It’s a repetitive process and I can probably do most of it in my sleep. In order for me to encrypt the drives, I’ve sent out countless emails to laptop users requesting that they bring their laptop to me. Not all of them has responded yet but to the ones that has, I’ve seem to have impress some of them. I’ve noticed how little it takes to impress people.
Every week, I send out a batch of emails to those who didn’t respond to my first email. On a given day, I’d say I get about five to ten responses which is good because I have to encrypt all three laptops by the end of September. It would be a lot easy if people just read the email and respond but they don’t do that. I’ve set the email to a high importance and requested a read receipt. I’ve received notification that people have read the email so I expected them to reply but they don’t. All that I asked for was for a date when they can drop off their laptop.
Some of the employees are reluctant to have their hard drive encrypted because they said that it slows down the computer. They heard from another employee who has already had their hard drive encrypted and they’re saying that it’s slow as molasses. The encryption process can slow down the laptop but after it’s complete, the laptop should be running the same as before. I think most of it is in their head.
But anyway, for those who have stopped by my desk to drop off the laptop, some of them were impressed by the mear fact that I know their names. I’m going to assume that they didn’t remember my name because they thought I’ve forgotten theirs. They only know where my desk is because my name tag is hanging on the wall. Some of them question how I’ll be able to identify their laptop from another employee’s laptop. I tell them that I’ll use tape and write their name on it. And as soon as I finish writing their name, they’re become surprised.
Some of the employees here have very long name or at least names that not too many people remember. There’s an engineering whose last name is Van Nieuwenhuizen. I set up a desktop for him as he watched over my shoulders. When it came time to enter his name into the registration form, I filled it out and he was impressed that I got the correct spelling of Nieuwenhuizen. I know that it might sound like a hard name to remember but it sort of spelled the way that it sounds. I guess it’s easier to spell if you have a basic understanding of the origin of the name.
Remembering something as small as a peron’s name can be quite pleasing to the person. I would rather be the guy that goes around and talking to people than the guy that sits at the desk and having no idea who my fellow coworkers are. It doesn’t take a lot to impress people. You start with the little things and eventually they’ll build themselves up.