When people find out too much about your life, it can be a little scary. I didn’t think it would be a bad thing if people knew you very well but not all people are out there to do good. Some people use the information they know to cause harm. I had a glimpse of how that might feel the other night. And let me tell you now, it causes chills to go down my spine.
I received an email about giving out information regarding coworkers. Information is very sensitive when it comes to personal information. When I worked at Rogers, they were very strict regarding information. If the person we were talking with isn’t the account holder, we weren’t even allowed to say “account” to the other party. We were not allowed to mention anything regarding financial issues unless we were speaking with the correct party. If there was a password on the account and the person on the phone said that they were the account holder but wasn’t able to verify the password, I couldn’t speak to them either. Even if they verified other information, I wasn’t allowed to speak with them without that password. Rogers was strict on this procedure and they should be.
The other night, I received a call from someone who claimed to be an investigator. He talked fairly fast and seemed to know what he was looking for. The phone that I was using to speak to him with was crap so I couldn’t always hear every word. I had to ask him to slow it down a bit or else I wouldn’t understand him. He gave me a toll free number that someone was using and he wanted to know who was using it.
Me: Tech Support. Don speaking. How may I help you?
Investigator: Yeah, I’m an investigator. I’m trying to search down the person who has been making spam phone call from your switch. You are the main carrier of that number and I want to know the number that is being use so I can track down the address.
Me: I’m sorry sir but I can’t provide you with that information.
Investigator: Why not?
Me: I’m just Tech Support. I’m here to solve issues with our servers. I can’t give out information like that because it’s against the privacy act.
Investigator: Oh, I’m sure you’ll tell me if the FBI was involved.
Me: Yes. That is probably the best thing to do because I can’t help you. I don’t have authorization to provide you with that information.
Investigator: Oh yes you do. You have a lot more authorization than you think.
Me: Oh really?
Investigator: Yeah. I know this number is making calls to the UK and I want you to look in your system and tell me who’s calling them so I can track down an address.
Me: I’m sorry sir but I can’t give that out.
Investigator: I’m sure you can give it out if the FBI was involved and I’m pretty damn sure that you’ll cooperate with them. Trust me, you’ll cooperate with them.
Me: Then I think it’s best that you give them a call because I can’t help you.
Investigator: Look, I know you guys own this number but it’s going over another carrier to get to the UK, I just want to know where it’s terminating.
Me: No, I’m sorry. May I get your name again?
He ended the call there. At first, I didn’t think too much of it but then I realized that he had my name and he knew the information about the carrier. That’s when my mind started racing about some issues that might happen. He knew my name and what company I worked for so he could have easily called the carrier company and used my name to get the information that he wanted. Once I realized that, my spine started tingling and goose bumps ran down my whole body.
I called the carrier company to investigate. All the while, I started to get all hot and itchy and my pulse started to rise. I wasn’t sure what sort of information he would be able to get from them but he sounded very manipulative over the phone so there’s no wondering what he would do if he got connected and used my name. I was on hold for a while and I had to go through the automated services. Finally, I got a hold of someone.
Rep: Hello. Tech Support, how may I help you?
Me: Hi, my name’s Don. I’m just calling to inquire about something very suspicious. I don’t want to open a trouble ticket or anything.
Rep: Okay, that’s not a problem.
Me: I just received a call from someone who said he was a spam investigator and he wanted some information regarding one of our toll free lines. You guys don’t give out that information do you?
Rep: I know who you’re talking about. I had just gotten off the phone with him too?
Me: Oh really? I thought might try calling you guys. He seemed to have gathered a lot of information already.
Rep: Yeah. We don’t give out any information like that but he didn’t seem to pleased about it.
Me: Oh, same with me. I didn’t want to give him anything so he wanted to call the FBI on me.
Rep: Where are you located?
Me: I’m in Ontario, Canada. But the guy wanted information about some number in the UK.
Rep: Hehehe. I don’t think the FBI would have helped him much so you don’t have to worry about them.
Me: Oh really? That’s good to hear. I was a little scared because he got my name and I thought he might have used my name to get the information from you guys.
Rep: Oh no. I told him to talk to my supervisor and she told him the same thing. I think we pissed him off a bit more.
Me: That’s good. The guy scared me a little.
Rep: Hehehe! I don’t think you have anything to worry about.
Me: Good to know. I feel a little better now. Thanks!
Rep: No problem. You have a good night now.
Me: Thank you! Same to you! Bye!
It doesn’t take a lot to gain access to other people’s information. I’ve been noticing lately that a few people had their account hacked. There’s this thing called social engineering where the caller pretends to be something with authority to gain information. They play around with you until they get you to comply with their request. They don’t have to use any means of force or anything. It could be someone who’s fairly friend and makes you feel comfortable. Since you feel comfortable, you let the information slip out. So be careful when you’re talking to stranger that you don’t give them too much information.